If there's one thing I could eat in the world, it would probably be this.
My sister bought the bread, took it to the UPS Store, and shipped it overnight with delivery by noon on Friday. It was expensive (so expensive, in fact, that I'm not letting her do it anymore, even though I appreciate it very much).
There was a "weather event" on Thursday stretching from Texas to Michigan. Heavy, heavy rain, plus tornadoes in some places. On the tracking page, it noted that the weather would be responsible for a one-day delay in delivery.
It happens.
The package arrived in the local warehouse (ten minutes from me) on Friday at 9:18 a.m.
It was delivered Monday at 11:52 a.m.
I wanted Mom to get her money back. Even allowing for a one-day delay, the additional two days were sheer incompetence on the part of the warehouse.
The UPS Store customer service representative (after being on hold for half an hour) said there would be no refund, because, in the event of a "weather event," they're entirely released from any obligation for a delivery date.
"So, theoretically," I asked, "If there's a weather event that UPS says will result in a one-day delivery, and then they deliver the package three weeks later after it sat in the local warehouse for twenty days, UPS has no responsibility?"
"No."
So a one-day delay from a "weather event" (how that's defined, who knows?) gives the carrier an infinite exemption from responsibility unless they lose the package.
It gets crazier. I called FedEx, because surely they couldn't possibly have a policy that stupid, right?
They do.
This is why we need consumer protection laws, because this is hot garbage.
I'm so old, I remember when UPS and FedEx were good.