Wednesday, August 16, 2006

An Entirely Lucid Response

EA responded very quickly to my question--sort of. Take a look at what they sent me:
Thank you for contacting Electronic Arts Customer Support. The question that you submitted has been updated and the details of our response is below. To update this question by email, please reply to this message. Because your reply will be automatically processed, you MUST enter your reply in the space below. Text entered into any other part of this message will be discarded.
[===> Please enter your reply below this line <===]
[===> Please enter your reply above this line <===]

Then there's a copy/paste of the questions I asked. Then there's this:
Note: The Electronic Arts Knowledge Base contains over 7,000 articles designed to answer the majority of the questions asked of our customer support agents. Please be sure to search our Knowledge Base prior to submitting a request for assistance in order to ensure a timely resolution to your issue and avoid unnecessary delays.
Thank you,
Electronic Arts Customer Support

They responded HOW, exactly? Do I need a decoder? There's nothing in that e-mail related to any of my questions except their copying of them. Oh, and I hate to be the grammar police, but a multi-billion dollar software company shouldn't be using "the details of our response is below." That's embarrassing.

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