Service
I received the following e-mail from Shrapnel Games on Friday:Dear :
On 11.29.10 10:11 PM you placed an order at the Gamers Front, but did not complete your purchase. If you had trouble using our shopping cart, please contact our Customer Support Center so that we may assist you.
If you abandoned your shopping cart for another reason, we would like to hear from you so that we may improve our shopping experience. You may contact us here and let us know how we may make you shopping experience better.
We are sorry you had trouble, and would like to have you visit our site again. Please accept this coupon for a 15% discount on you next order:
Coupon Code: XXXXXX
You can enter the coupon code at checkout for your discount.
Happy Gaming,
The Gamers Front Staff
Shrapnel Games, Inc.
I guess should have expected this, because when I e-mailed their customer support address in 2010, I received this replay:
Dear Customer,
Thank you for contacting Shrapnel Games. A member of our support staff will contact you within the next five years.
Happy Gaming,
The Gamers Front Staff
Shrapnel Games
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