Monday, October 03, 2022

Bank of America and the Four Horsemen of the Apocalypse

There was an issue involving Gloria's estate. I had to call Bank of America, which is where the estate account is held. 

It's a complicated issue, and every single person I'd dealt with at Bank of America previously had screwed up: promises not kept, tickets opened but not closed, wrong information, etc. It's fair to say they were all under the umbrella "actions promised but not taken."

I was on the phone today with them for three hours and twenty minutes. From 8 a.m. to 11:20. 

Everyone apologized. No one could do anything. The whole process has to start again, after originally beginning in June.

I talked to five different people from four different departments. Still unresolved. 

I was told, by a supervisor, that he would make sure he communicated all the details of my situation to the Complaint Department, which is specifically dedicated to handling customer problems.

Would I be contacted by the Complaint Department, I asked?

Oh, no, said the supervisor. It's strictly to improve their internal policy. 

I'm not going to make a 5,000 word post about the excruciating details, because your eyes would glaze over. Please just trust me when I say never, never, NEVER do business with Bank of America, for any reason. 


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